Eric Helsher is the Vice President of Client Success at Epic, working with a team of over 350 people focused on ensuring Epic’s customers are happy and successful long-term. This team, officially titled the Epic BFFs, works with clients on strategic planning, value realisation, and adoption of best practices from around the globe.
Eric has worked closely with high achieving health systems on programmes to save lives and reduce healthcare costs using Epic. In the process, he has become a student of their success and shares their stories with the global Epic community, so all can benefit. Eric started at Epic in 2003, meeting his future wife in the first week. They live moments away from the Epic campus in Wisconsin with their 8- and 10-year-old children and 14-year-old chihuahua.
Founded in a basement in 1979 with 1½ employees, Epic develops software to help people get well, help people stay well, and help future generations be healthier. Epic is the most deeply-adopted clinical IT system in Europe and the highest-rated by users. Some of the largest, most-respected hospitals and academic medical centers in the UK, Netherlands, Denmark, Switzerland, Belgium, and Finland work with Epic and collaborate with its global customer community to improve healthcare worldwide. The company offers integrated software that connects doctors, nurses, and even the patient on a single, secure system. Only Epic builds everything to work together, so hospitals can improve care quality while reducing variation and cost.